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Coronavirus disease (COVID-19) Update

Coronavirus disease (COVID-19)

Information and update in relation to the current COVID-19 situation and how Vape Distribution is ensuring supply is provided in line with legislation.

24 March 2020

Further to the announcement by Boris Johnson last night we have moved into the next phase of our business continuity planning. This means that from today until further notice we have introduced the following:

· No customer collections from any of our depots

· All meetings with customers and suppliers prior to 20 April 2020 will automatically be cancelled.

· Sales and support staff working remotely

· Warehouse & Dispatch staff working reduced hours and with social distancing in place

Contacting Us:

· Whenever possible please contact us through the Live Chat on our website where we will have staff ready to help with any queries you have. It will be manned from 10 am -5:30 pm (GMT) Monday – Friday.

· You can call our staff on the same hours on +44(0)1992525432 however we would prefer you to use the Live Chat

Deliveries

· We will aim to dispatch your orders on the day that payment is received but this cannot be guaranteed. If your order does not leave on that day, it will leave on the next following day.

· You should receive an email or text message from the courier. If you do not currently receive notifications from the courier company please speak to our staff on Live Chat who will be able to add your details to the couriers system.

As always we thank you for your custom and hope you & your families stay safe.

if you wish further information please use the live chat service on the Vape Distribution page

Tags: Coronavirus disease (COVID-19) Update

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